Privacy Policy

Privacy Policy for Bili Uddokta

Introduction

Welcome to Bili! E-Post Software Ltd. (“Bili,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our internal delivery management app (the “App”).

Information We Collect

We may collect and process the following information:

Personal Information

• Name: To identify and verify delivery personnel.
• Contact Information: Such as phone numbers and email addresses for communication purposes.

Delivery Information

• Delivery Addresses: For managing delivery routes and ensuring packages are delivered to the correct location.
• Package Details: Information about the items being delivered.

Device Information

• Device ID and Hardware Information: To ensure the app is functioning correctly on different devices.
• Location Data: Real-time location information to optimize delivery routes and improve efficiency. Location data is collected in the background even when the app is not actively in use.

Usage Data

• Log Information: Such as IP address, access times, and pages viewed to monitor app performance and usage patterns.

How We Use Your Information

We use the information we collect to:

• Manage and optimize delivery routes.
• Communicate with delivery personnel.
• Track and confirm deliveries.
• Improve our services and the functionality of the App.
• Ensure the security and integrity of our services.

Sharing Your Information

We do not share your personal information with third parties, except as necessary to:

• Comply with legal obligations.
• Protect and defend our rights and property.
• Prevent fraud and enhance security.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.

Data Safety

Device or Other IDs Our mobile application Bili Uddokta may collect and store the following unique identifiers from your device for the purposes outlined below:

• Advertising ID: Used for advertising and analytics purposes.
• Android ID: Used for analytics and user segmentation.
• IMEI: Collected for customer support and fraud prevention purposes.
• MAC Address: Collected for network diagnostics and troubleshooting.

Purpose of Collection

• Advertising and Analytics: To personalize advertising and improve our services.
• Technical Support: For providing technical support and troubleshooting issues.
• Fraud Prevention: For fraud prevention and security purposes.

Data Usage and Disclosure We do not share these identifiers with third parties except as necessary for the above purposes or as required by law. The collected identifiers are stored securely and used only for the purposes outlined in this policy.

User Control You can reset your Advertising ID at any time through your device settings. This will not affect your ability to use the app. For other identifiers like IMEI or MAC address, please contact us at info@bili.com.bd if you have concerns or wish to inquire about the data collected.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your personal information.
• Object to the processing of your personal information.

To exercise these rights, please contact us at +88 09 678 100 700.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Google Play Developer Policy Compliance

To ensure compliance with the Google Play Developer Policies, Bili Uddokta adheres to the following guidelines:

Restricted Content

We do not allow content that contains or facilitates illegal activities, hate speech, violence, or other forms of inappropriate content. Our app strictly adheres to all content policies to ensure a safe environment for users.

User Data and Privacy

Our app complies with Google Play’s user data and privacy policies, ensuring transparent data collection, processing, and sharing practices. Users are informed about the data we collect and how it is used, with clear options for managing their data preferences. We adhere to the following principles:

• Data Minimization: Only collect data that is necessary for the app’s functionality.
• User Consent: Obtain explicit consent from users before collecting or processing sensitive data.
• Transparency: Clearly disclose data collection practices and purposes in the app’s privacy policy and during user interactions.

Permissions

We only request permissions necessary for the app’s functionality. Sensitive permissions are requested transparently, explaining their purpose to users. We ensure compliance with the following:

• Least Privilege: Request the minimum permissions necessary.
• Just-in-Time Permissions: Request permissions at the point they are needed.
• Permission Denial Handling: Provide alternatives or explanations if a permission is denied.

Security

We implement robust security measures to protect user data and prevent unauthorized access, in line with Google Play’s security requirements. Our security practices include:

• Encryption: Use strong encryption methods for data at rest and in transit.
• Access Controls: Implement strict access controls to limit data access to authorized personnel.
• Regular Audits: Conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.

Advertising and Monetization

Our advertising practices comply with Google Play’s policies, ensuring that ads are not disruptive or misleading. We use legitimate advertising identifiers and provide users with control over their ad preferences. Ad practices include:

• User Consent for Ads: Obtain user consent for personalized ads.
• Ad Content Standards: Ensure ads comply with content policies and do not promote prohibited content.
• Ad Transparency: Clearly distinguish ads from app content.

App Promotion and Store Listing

We follow Google Play’s guidelines for app promotion and store listings to ensure transparency and avoid deceptive practices. Our practices include:

• Accurate Descriptions: Provide accurate descriptions and screenshots that reflect the app’s functionality.
• Honest Ratings and Reviews: Do not engage in practices to manipulate ratings and reviews.
• Spam Prevention: Avoid repetitive and low-quality content that can be perceived as spam.

Handling User Data

We comply with Google Play’s user data policies, ensuring that user data is handled responsibly. Our practices include:

• Data Use Limitation: Use data only for purposes stated in the privacy policy.
• Third-Party Data Sharing: Limit sharing of user data with third parties and ensure they adhere to similar privacy standards.
• Data Deletion: Provide users with the option to request data deletion and ensure it is promptly honored.

Compliance with Legal Obligations

We ensure that our app complies with all relevant legal obligations, including data protection laws such as GDPR and CCPA. Our compliance measures include:

• Legal Reviews: Conduct regular legal reviews to ensure ongoing compliance.
• User Rights: Respect user rights regarding data access, correction, and deletion.

For more details, you can refer to the Google Play Developer Policy Center​ (Android Apps on Google Play)​​ (Android Developers)​.

By adhering to these guidelines, Bili Uddokta ensures a safe, transparent, and compliant user experience in line with Google Play Developer Policies.